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About Us

BBB?s mission is to be the leader in advancing marketplace trust. Since 1945, BBB of the Tri-Counties has been promoting ethical business practices. We help consumers resolve disputes against Tri-County area companies, whether the company is a BBB member or not, for free!

We also publish reliability reports on Tri-County area businesses. These reports include customer complaints and company responses and you can often read the complaints and responses online. The reports also include customer reviews, company information and a rating, from A+ down to F.

BBB ratings are based on a variety of factors including complaints as compared to the company's volume of business, time in business, licensing, nature of business and so forth. Any company can have an A+ rating, whether the company is a BBB member or not.